Privacy policy

Overview

This policy explains what information City Air Experts Heating & Cooling (“we,” “us”) collects when you visit our website, contact us or request service, and how we use it. By using this website you agree to this policy.

Information we collect

We collect information you give us directly, such as when you request service, book a tune-up, ask for an estimate, apply for financing or contact us.

• Name, phone number, email address and service address
• Details about your heating and cooling system and the issue you are having
• Messages you send us by form, email, phone or text

Information collected automatically

When you visit the site, our hosting and analytics providers may collect technical information such as your browser type, device, IP address, pages viewed and how you arrived at the site. We use cookies and similar technologies for this purpose.

How we use your information

• To schedule, perform and follow up on service visits
• To respond to questions and send estimates, appointment reminders and service updates
• To operate, secure and improve our website
• To send offers or newsletters if you choose to receive them
• To meet legal and accounting obligations

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business, such as website hosting, scheduling, payment and financing partners, and only as needed to provide their services. We may also disclose information when required by law.

Calls, texts and email

If you contact us by phone or text, we may reply the same way about your request. You can opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email. Message and data rates may apply.

Cookies and your choices

You can set your browser to refuse cookies or alert you when cookies are sent. Some parts of the site, such as online booking, may not work properly without them.

Data security and retention

We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure. We keep information only as long as needed for the purposes above or as required by law.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.