Frequently asked questions

Our office is open Monday through Friday, 8 AM to 5 PM. Emergency calls are answered 24/7.

Call or text (704) 737-9200, or request your tune-up or service online and our office will get back to you to schedule a visit.

Yes. We offer 24/7 HVAC emergency services and respond quickly to calls in the Charlotte area, night or day, on weekdays, weekends and some holidays.

We serve the greater Charlotte area, including Charlotte, Concord, Gastonia, Lincolnton, Monroe and Statesville, and Mecklenburg, Cabarrus, Gaston, Iredell, Lincoln, Lancaster and York counties.

Give us a call and we will let you know if we can help.

Yes. We also repair and install commercial building systems.

We service and install a range of equipment brands. As a Trane Comfort Specialist, we know Trane systems inside and out.

No. Our technicians’ performance is measured by service success rate, not dollars. We repair where others might replace and recommend a new system only when repair no longer makes sense.

A certified technician arrives with a stocked truck, finds the root cause, explains what we found and walks you through your options before any work begins.

Yes. We offer warranty coverage on labor and parts. Ask us for the details on your job.

The ASA program includes two tune-ups a year, priority service, extended emergency hours and 15% off all repairs, materials and labor included.

We recommend following the manufacturer’s schedule, which usually means one cooling and one heating tune-up each year.

All of our technicians are NATE certified and background checked. We are bonded, licensed and insured, and we maintain Mechanical Contractor H2 and H3 class one certification and an EPA license.

Yes. Ask about financing options for new systems, or visit our financing page.

City Air Experts is a family-owned and operated Charlotte HVAC company serving the area since 2009.